Wait for your PhotoSpring to turn on and watch for normal operation.Reconnect the power and turn on your PhotoSpring.***.Disconnect the power from your PhotoSpring, wait 30 seconds.When you press on the RESET button, your PhotoSpring will turn off suddenly.With your PhotoSpring 10 Premium turned on, use a paperclip to press on the RESET button in the pinhole below the power button of your PhotoSpring.PhotoSpring 10 Premium Portable (serial numbers starting with 04) The PhotoSpring will turn on automatically after the power is reconnected. Disconnect the power to the PhotoSpring, and reconnect it.Observe the screen turn off immediately after pressing the RESET button in the pinhole.This is the bottommost pinhole on the side panel. With your PhotoSpring turned on and showing photos, use a paperclip to press the RESET button in the pinhole between the large USB port and the smaller microUSB USB port on the side panel.PhotoSpring 10 Standard (serial numbers starting with 03) Wait for the PhotoSpring start-up logo to disappear and see if your PhotoSpring resumes normal operation.Press the power button for 10 seconds or until you see the start up logo.When you first press the button, the photo will remain on the screen, then after about 20 seconds the screen will turn off. With the screen on and showing a photo, press and hold the power button until the screen turns blank. ![]() Pick up your PhotoSpring out of the stand and hold it in your hands. ![]() PhotoSpring 10 (serial numbers starting with 01 and 02) please do the following steps: ![]() To do a hard reboot please find your model below and follow the instructions: We are not sure why this happens but one solution is to do a hard reboot on your frame. In rare cases users may encounter a Browser Not Supported error when trying to log into Google to backup or sync photos with the frame.
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